FAQ

1) Bank transfer.

Please wait to receive an email indicating that your order is fully prepared, packaged, and ready to be shipped. You will be provided with the account number to make the bank transfer payable to Moviscooters. It is important to indicate the “order number XXX” in the transfer, along with your name and surname. If possible, please send the proof of the transfer by email to info@moviscooters.com. This will expedite the processing of your order; it can be done directly from the bank, especially if it is an online-operating bank or institution. If you are unable to send the proof, the order will be shipped once we verify the payment. The timeframe varies depending on different banking entities.

2) Credit card payment.

To pay for your order with a credit or debit card, you will be asked to enter the card details during the order confirmation. We assure you that your card details are protected at all times thanks to our secure server. At Moviscooters.es, we use advanced technology to maintain high levels of security on our online platform. Our secure server (SSL) encrypts all the personal information you provide (name, address, card details, etc.) in order to process your order.

All purchases made on the Moviscooters.es website include free shipping for orders over 250 euros within the peninsula. For inquiries regarding shipping costs to the Balearic Islands, Canary Islands, Ceuta, or Melilla, please send an email or contact us at +34 948 246 160. via SEUR.

For items available in stock, the delivery time is 24-48 hours, except for purchases made on weekends and holidays.

All our prices include VAT.

For designated products and presenting a certificate of disability higher than 33%, a reduced VAT rate of 4% may be applied.

Due to its special fiscal regime, the geographic areas corresponding to the Canary Islands, Ceuta, and Melilla are considered non-European territories. Therefore, purchases made by residents of these territories are exempt from VAT (customs clearance costs and import taxes are not included in the price of the item or shipping and must be paid by the recipient at the destination).

CondicReturn Conditions iones de devolución

If for any reason you are not satisfied with your order, you have a period of 14 business days from the date of product delivery to return it.

If you want to make a return, the product must be in perfect condition and with its original packaging intact (returns that do not meet this requirement will not be accepted), as well as all product documentation in the case of new items.

In these cases, the costs of all shipping and return fees will be at your expense.

If you meet these requirements, please contact us by sending an email to info@moviscooters.com to authorize the return. Without this authorization, the product will not be accepted and will be returned to its origin.

Once we receive the merchandise in our warehouses and verify that all the specified conditions are met, MoviScooters will accept the return of the product.

To exchange a product, you need to send us an email to info@moviscooters.com indicating which item you want to exchange and the reason for the exchange. Shipping costs will be at your expense.

If you have received a new defective product or one with damaged packaging, you must contact us within the first 24 hours to notify us. The product to be returned must always be in its original packaging and with all its documentation.

For purchases over 250 euros, we offer free home delivery to any location within the peninsula and the Balearic Islands. To inquire about shipping costs to the Canary Islands, Ceuta, or Melilla, please send an email or contact us at the following phone number: 948 246 160.
Assembly not included.
All our electric scooters are very easy to assemble, and they are previously inspected and assembled before being shipped.

The transport company is committed to delivering within 24 hours for cities and major towns. For remote or hard-to-reach areas, delivery may take up to 48 or 72 hours. maximum

We will inform our customers of the dispatch number, reception day, and contact information of the carrier to arrange a delivery time.

Important: Upon receipt of the shipment, please check that the packages arrive in good condition. In the event of any damage or missing parts, please notify us within the first 24 hours so that we can file a claim with the transport agency and replace the damaged parts as soon as possible. with the transport agency and replace the damaged parts as soon as possible. We recommend keeping the packaging until you have verified that everything sent is in perfect condition.

Attention! The carrier is not obligated to bring the packages upstairs; they will be left at the entrance or portal of the house. Therefore, it may be necessary to have someone who can help.
If desired, you can hire a “Mozo” to bring the packages upstairs. This will have an additional cost of 35€. This option can be activated when placing the order.
For any questions or clarifications, please send an email to moviscooters@gmail.com or call the following phone number: 948 246 160.

All purchases made on the website Moviscooters.es that exceed 250 euros will have free shipping within the peninsula, via SEUR.